The Water Supply & Sanitation South-South Knowledge Exchange VALUES

The success of the Water Supply & Sanitation South-South Knowledge Exchange Project relies on values that should be shared among control partners, host, guests, contractors, sponsors, aiming at having a smooth decision making process and reaching a consensus. The values are Ethics and Transparency, Equal Opportunities, Service Excellence, and Sustainable Growth.


Ethics and transparency

First and foremost, high ethical standards are fundamental in order to attract and bring together people and organizations that are committed to accelerating the improvement of water services throughout the globe.


There are cultural differences among nations. In order to prevent misunderstandings, the personnel of matched countries must brief each other beforehand on potential misinterpretation of customs. This code must be informed to every new stakeholder.


The Water Supply & Sanitation South-South Knowledge Exchange Governance Committee will clarify and handle ethical issues.


The full scope, objectives, and planning of all knowledge exchange initiatives must be transparent to all of the stakeholders concerned.


Negotiations, financial transactions, revenues, expenses, and investments must be fully recorded for purposes of auditing and consultation by control and concerned partners.


Application and matchmaking rules must be transparent.

The invitation made by any partner to third parties to join the initiative as new partners and to support any activity will be carried out after consultations with current partners and upon completion of risk evaluation by the Water Supply & Sanitation South-South Knowledge Exchange Governance Committee.


Equal opportunities

Fair and respectful knowledge exchange mechanisms must be put in place in order to benefit all hosts, guests, and partners involved without prejudice.

Application rules for guest, host, and partner organizations as well as matchmaking rules must balance supply and demand with justice.


Service excellence

Service must be planned and delivered according to the Plan-Do-Check-Act philosophy, keeping in mind that rework and reprocess consume precious human and financial resources.


Systematic surveys must evaluate guest and host net promoter score and benchmark against other reputable service and knowledge providers. An e-contact-us service must be available in order to collect data from host, guest, partners, and other stakeholders, and with a view to providing inputs to improvement plans. Claims must be answered promptly and addressed accordingly.


Contractors must be qualified before being hired, drawing on third-party references and/or qualification and bidding techniques.


Qualification techniques must include legal, labor, and environmental checks.


Performance indicators must be put in place in order to measure process efficiency and effectiveness. Systematic continuous improvement plans must be updated in all areas based on those inputs.


Sustainable growth

The Water Supply & Sanitation South-South Knowledge Exchange Financial Model must aim at sustainable growth by seeking self-sufficiency, as well as emphasizing continuous high-quality, low-cost service and cost-plus pricing whenever possible; the latter is intended to boost product portfolio and quality service.


Supply and demand must be continuously analyzed in order to balance supply and cost-plus pricing.


Publicity and sales expenses must first prioritize the attraction of quality hosts and partners, as guests’ demands are high. A lean approach must direct decision-making, thus avoiding redundancy and overhead.


The Water Supply & Sanitation South-South Knowledge Exchange Operating Plan and Accounting must be managed and treated separately from ABES’s plans linked to other operations.